Date of Award

Spring 5-20-2019

Document Type


Degree Name

Doctor of Education (EdD)


Educational Leadership

First Advisor

Daniel Teodorescu, Ph.D.

Second Advisor

Sheila Gregory, Ph.D.

Third Advisor

Barbara Hill, Ed.D.


This study examined the satisfaction with and use of technology infrastructure by students and faculty across a sample of five universities in the Kingdom of Saudi Arabia. Overall, the findings indicated that both faculty and students were relatively satisfied with the information technology (IT) infrastructure at their respective campuses, although they tend to report satisfaction levels more than faculty or students in the United States. The study also revealed several areas of improvement, including the need for more reliable Wi-Fi networks on campuses and for the use of Learning Management Systems (LMS) and other digital technologies by the instructors. The analysis uncovered disparities in the overall experience of faculty and students with IT between universities located in the capital city and universities outside the capital city.