Extreme Makeover Reference Edition: Restructuring Reference Services at the Robert W. Woodruff Library, Atlanta University Center, 2009
Bugg, Kimberley L. Odom, Rosaline Y.
2009-03-31
2000-2009
The Robert W. Woodruff Library, Atlanta University Center, recently restructured its system for information service delivery by moving from the traditional one-desk model to a dual component model that is delivered from two service points in close proximity. Under the former system, services were solely delivered by reference librarians. The new system offers the same array of information services provided by a combination of librarians and library support staff who have received special training. The observed outcomes have been a higher quality of customer service delivery, an increased use of research consultation services, a more informed and engaged library staff, and increased opportunities for reference librarians to make campus visits. This article outlines the entire process from conception to implementation, including staff training requirements, statistical data, and future implications.
Library science
text
application/pdf
articles
The Reference Librarian
Atlanta University Center Robert W. Woodruff Library
10.1080/02763870902755932
http://hdl.handle.net/20.500.12322/auc.rwwlpub:0015
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