Date of Award

5-1-1999

Degree Type

Dissertation

University or Center

Clark Atlanta University(CAU)

School

School of Social Work

Degree Name

Ph.D.

First Advisor

Professor Amos Ajo

Abstract

The purpose of this study was to describe, analyze and synthesize the perceptions of effectiveness of employee assistance programs (EAPs) in the private and public sectors. This study was based on the premise that perceptions of effectiveness are linked to several management factors. The researcher investigated two independent variables, perceptions of EAP effectiveness in the private and public sectors. These variables were examined in relation to several intervening variables: management level of commitment, knowledge of employee problems, rating of EAP services, and management action toward EAP. The following demographic variables were also analyzed: gender, time worked in organization, educational level, age, job title, annual income, marital status, number of children under eighteen, and race.

This investigation included a review and critique of related literature. Key components addressed include the following: Historical overview, Measurement of Effectiveness, EAPs' Use of Power Bases, Management Level of Commitment, Knowledge of Employee Problems, Rating EAP Services, Management Action Toward EAP, Treatment Variables, Client Variables, and Conceptual/Theoretical Framework.

An exploratory research design was used to investigate the perceptions of effectiveness of private and public sector employee assistance programs in the metro Atlanta, Georgia area. The author designed and administered a questionnaire in order to analyze and evaluate the views of sixty respondents from public and private sectors; thirty respondents were from the private sector and thirty respondents were from the public sector.

The researcher found that there is no significant difference between perceptions of effectiveness in private and public sector employee assistance programs among all dependent variables. The null hypotheses were accepted based on the calculated t-test value.

The author concluded the study with a series of recommendations that may assist employee assistance programs in enhancing their quality and effectiveness. Emphasis was placed on management being proactive in establishing an organizational strategic plan that includes the use of the employee assistance program services. The research suggests that this behavior influences perceptions of EAP effectiveness.

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