Date of Award

5-1-1993

Degree Type

Dissertation

University or Center

Clark Atlanta University(CAU)

Degree Name

Ed.D.

Department

Educational Leadership

First Advisor

Dr. Sidney Rabsatt

Abstract

Thirty-six Alabama College System community colleges were surveyed to determine whether a significant difference existed between the satisfaction and effectiveness of community college administrators, faculty members and computer professionals with manual, partially automated and fully automated administrative computer systems. The survey results were also analyzed to determine which system(s) provided the least satisfaction and effectiveness.

Effectiveness and satisfaction instruments were used to elicit respondents’ opinions regarding twenty-five administrative applications approved by the Alabama Department of Education, Department of Postsecondary Education for implementation by the Alabama College System Board. Both instruments used a five-point Likert scale to assess the respondents’ opinions.

One hundred forty-one responses were evaluated using the Analysis of Variance, with an alpha level of .05, to determine if there were any significant differences between the satisfaction and effectiveness of administrators, faculty members and computer professionals with manual, partially automated and fully automated administrative systems. Though all of the colleges surveyed had their administrative applications automated, colleges were defined as manual, partially automated or fully automated depending upon the number of applications that were automated. No significant satisfaction difference was found. However, administrators were found to be more effective than faculty members. Additionally, manual systems were found to be more effective than fully automated systems.

A Leaf Scale analysis was conducted utilizing sample means to define the applications providing the least satisfaction and/or effectiveness. The survey found that among the 25 applications surveyed, fund raising, student receivables, general ledger, budget, cash receipts, accounts payable, recruiting, continuing education, curriculum development and work orders automation provided the least satisfaction and/or effectiveness.

Based upon the findings, the writer recommended that further effectiveness and satisfaction research be conducted of community colleges to either corroborate or deny the findings.

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