Date of Award

7-1-1989

Degree Type

Dissertation

University or Center

Atlanta University (AU)

Degree Name

Ph.D.

Counseling and Human Development

First Advisor

Dr. Gaylene Perrault

Abstract

The primary purpose of this study was to determine the degree to which clients were satisfied with rehabilitation counseling services. A secondary purpose was to determine if primary disability types such as psychotic disorders, mental and emotional disturbance and mental retardation, borderline (IQ range 70 to 85) influenced the degree to which clients expressed satisfaction with services rendered. The study was conducted in Atlanta, Georgia.

Data were obtained from former clients of the XYZ rehabilitation center. Data on 83 former clients who received rehabilitation counseling at XYZ rehabilitation center in fiscal years 1983, 1984 and 1985, were used in this study. Frequency Analysis, Measures of Central Tendency and Variability were used for statistical purposes. Results of the study revealed that, overall, XYZ clients expressed satisfaction with services rendered. In addition, results also indicated that of the three primary disability groups, overall, the mentally retarded, borderline group indicated being most highly satisfied with center services followed by the mental and emotional group and then the psychotic disorder group. Furthermore, the study revealed that primary disability types had no effect on the clients’ expressed satisfaction with rehabilitation services.

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