Date of Award


Degree Type


Degree Name



School of Social Work

First Advisor

Hattie M. Mitchell, M.S.W.


The overall objective of this study was to examine if there was a direct correlation between client satisfaction with substance abuse treatment received and length of stay in the program. To obtain this objective, sixty clients in an all female nine month residential treatment facility were administered a standardized Likert-scale consumer satisfaction survey. From January 2001 to January 2002, clients at the NIA Project with one month, three months, six months, and nine months length of stay were tested utilizing a sample of convenience. The variables were measured using descriptive statistics, frequency distribution, Chi-Square and cross-tabulation analysis. The study was an attempt to ascertain if patient satisfaction with service delivery affected retention and completion rates. It was determined that there was no statistically significant relationship between client satisfaction with services received and length of stay in treatment. Supportive information also provided to determine correlation between consumer satisfaction and length of stay included: defining treatment success, reviewing precipitation factors to treatment failure, and defining what constitutes treatment satisfaction. Due to the multifaceted problems presented by this particular population all other contributable factors could not be controlled for. Additional limitations and implications for social work practice also considered.