The study of selected demographic factors and their relationship to role ambiguity and burnout among social workers in the Metropolitan Atlanta area, 2000

Wilson, Janon Shunta

2000-2009

The purpose of this study was to analyze, describe and explain the relationship between role ambiguity and burnout of social workers. Also, the study was designed to determine the best predictor of role ambiguity and burnout of social workers.Survey research was employed in a metropolitan area involving randomly selected samples of 158 social worker respondents compiled from a list of National Association of Social workers (NASW), National Association of Black Social Worker (NABSW) and Clark Atlanta University School of Social Work. The questionnaire employed one section from two instruments. The emotional exhaustion section of the Maslach Burnout Inventory (MBI) and the role ambiguity section of the Rizzos Role Perception Questionnaire. The findings of the study indicated a statistically significant relationship between burnout and role ambiguity among social workers. The majority of the social workers agreed that they experienced burnout and a majority disagreed that they experienced role ambiguity in the workplace. The study indicated that the best predictor of role ambiguity and burnout for social workers was the independent variable current job satisfaction.

text

application/pdf

2000-07-01

dissertation

Master of Social Work (MSW)

Clark Atlanta University

School of Social Work, Social Work and Public Health

Waymer, Robert W.

Clark Atlanta University

Georgia--Atlanta

http://hdl.handle.net/20.500.12322/cau.td:2000_wilson_janon_s