Date of Award

5-1-2013

Degree Type

Dissertation

University or Center

Clark Atlanta University(CAU)

School

School of Social Work

Degree Name

Ph.D.

Department

Social Work and Public Health

First Advisor

Dr. Richard Lyle

Second Advisor

Dr. Robert W. Waymer

Third Advisor

Dr. Joyce M. Goosby

Abstract

This study examines mental health consumers' perceptions of access to and satisfaction with integrated behavioral healthcare services in Metropolitan Atlanta. Seventy-five participants (N=75) were selected for this study, utilizing nonprobability convenience sampling. The consumers were current program participants who received services from Mclntosh Community Behavioral Health facility over the past 24 months. The research employed a 34-item, six-point Likert scale survey questionnaire to solicit the perceptions of program participants. Frequency distribution, cross-tabulation and statistical test of Phi (φ) and chi square were used to analyze the relationships and statistical significance of relationships between the variables. The findings of the study indicated that the majority of mentally ill program participants (97.3%) believed that they were able to gain access to services and a majority (96.0%) were also satisfied with the services they received. Key Terms: Access, Satisfaction, Behavioral Health and Integrated Behavioral Healthcare.

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